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Access to social rights: criteria for evaluating public sector reforms

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TitleAccess to social rights: criteria for evaluating public sector reforms
Publication TypeConference Proceedings
Année2010
AuteursWarin, Philippe, and Hamel Marie-Pierre
Autre titreNew an growing inequalities: a challenge for the social, economic and democratic development of the European Union? Insights from Socio-Economics Sciences en Humanities for the EU 2020 strategy for inclusice growth
Lieu d'éditionBruxelles
Pagination21
Date détaillée2010/11/11
Résumé

This presentation looks at the phenomena of take-up and non-take-up of the public offer as criteria for evaluating public sector reforms aimed at facilitating citizens’ access to the rights and services to which they are entitled. We first define non-take-up (NTU), then examine its causes, and finally consider how public authorities can attempt to counter this phenomenon that challenges both the functioning of government administration and the relevance of the public offer for citizens.

Langueseng
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Communication