Accueil MSH-Alpes


Interpreting social work in favour of access to benefits. Development of software for managing the activities of the Old-age Service of the Grenoble CCAS.Français

Printer-friendly version

Author :

Philippe Warin
Grenoble, Odenore, June 2005

Collection :

Study n° 12

Language :


Addressee(s) : Service for the aged (CCAS).

Confidential text.


Methods : Analysis of the service's activities; moderating the think tank in charge of developing the software.

Scale : Commune.

Resulting focus :  Identification of tasks by function (social workers, secretaries, advisers), and definition of the new variables to introduce into the software used by the service, so that the details of activities can be accounted for in terms of monitoring of social benefits (and, where relevant, access to or recovery of benefits).